Shipping Policy
Snappin Turtle orders placed online are shipped via UPS Ground or USPS Priority Mail. Other methods like Truck Freights and Air Deliveries are available upon request. Please call into our offices (1-800-843-3696) for these services.
Shipping Quotes:
Order $ Amount
$0-$100: $12 shipping
$101-$250: $15 shipping
$251-$500: $30 shipping
$501 and up: $60 or CALL!
**Orders with E-Track or A-Track have an additional oversize charge. **
These prices are just estimates and may change at any time. If additional shipping is needed, all customers will be contacted beforehand. Thank you
Snappin Turtle Tie Down Products LLC Return Policy
At Snappin Turtle Tie Down Products LLC, we value your satisfaction above all else. We understand that sometimes, a product may not meet your expectations, and we're here to make the return process as simple and hassle-free as possible. Please take a moment to review our return policy below.
30-Day Hassle-Free Returns
We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase for any reason, you can return it within this period. We want you to shop with confidence, knowing that your satisfaction is our priority.
Conditions for Returns
To be eligible for a return, please ensure that:
The product is in its original packaging, including all accessories and tags. The product is in unused, undamaged, and resalable condition. You have a valid proof of purchase, such as an order number or receipt.
How to Initiate a Return
Follow these easy steps to initiate your return:
Log in to your Snappin Turtle Tie Down Products LLC account.
Go to the "Order History" section and select the order containing the item(s) you want to return.
Contact customer support team to review your request and provide you with a Return Authorization (RA) number and further instructions within 24-48 hours.
Return Shipping
You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product. Please use a trackable shipping method to ensure your return reaches us safely.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. You will be refunded using the original payment method, and you'll receive an email confirmation once the refund is processed.
Exchanges
If you'd like to exchange your product for a different size, color, or item, please follow the return process as outlined above. After receiving your return, we will process a refund, and you can place a new order for the desired item on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return and replacement at no additional cost to you.
Contact Us If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our friendly customer support team at 800-TIE-Down (800-843-3696) or sales@snappinturtle.com
Thank you for choosing Snappin Turtle Tie Down Products LLC. We appreciate your business and look forward to serving you again soon. Your satisfaction is our commitment.
Privacy Policy
Effective Date: 01/01/2023
1. Introduction
Welcome to Snappin Turtle Tie Down Products LLC (the "Store"). At Snappin Turtle Tie Down Products LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, mobile application, or any other service we offer (collectively, the "Services"). Please take a moment to carefully read this Privacy Policy to understand how we handle your personal information. By accessing or using our Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect various types of information from you, including: Personal Information: Information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information.
Non-Personal Information: Information that does not identify you personally but may include usage data, device information, and browser information collected automatically when you access our Services.
3. How We Use Your Information
We may use your information for the following purposes:
To provide and improve our Services.
To process your orders and payments.
To communicate with you about your orders, account, and updates.
To personalize your experience and recommend products.
To send you marketing communications, if you have opted in.
To respond to your inquiries and provide customer support.
To detect and prevent fraud and unauthorized access.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in providing, maintaining, and improving our Services.
Legal Compliance: We may disclose your information if required by law or to protect our rights and the rights of others.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Your Choices
You have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can update or correct your personal information in your account settings.
Opt-Out: You can opt out of receiving marketing communications from us at any time.
6. Security
We take reasonable measures to protect your personal information, but no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the security of your information.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website with the effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Snappin Turtle Tie Down Products LLC 1513 N Broad St Suite 150 Lansdale, PA 19446 800-TIE-DOWN (800-843-3696) sales@snappinturtle.com
Thank you for choosing Snappin Turtle Tie Down Products LLC. We are committed to safeguarding your privacy and providing you with a secure and enjoyable shopping experience.
